To our valued customers:
Approximately 20 years ago, Timeline Vinyl Products, Inc. ("Timeline") was formed to begin manufacturing vinyl windows and doors. It has always been Timeline's goal to make a product with the performance, quality and options normally associated with wood windows. Unfortunately, the vinyl window market has continued to be dominated by price instead of seeing the value of these characteristics.
Therefore, Timeline has made the very difficult decision to cease operations. The last day Timeline will accept orders is Friday, February 13, 2015. All orders placed by February 13, 2015, will be manufactured and shipped by mid-March 2015.
Although Timeline is ceasing its operations, Timeline has set-up a fund for the purpose of attempting to honor the limited warranties applicable to the products sold by Timeline. To the limited extent of the established fund, it is Timeline's intent to continue to attempt to address any warranty claims consistent with the terms of the applicable limited warranties.
If you wish to make a warranty claim, contact Timeline Service at 800-967-2461.